Refund policy

Aethicz Derma Returns and Refunds Policy

At Aethicz Derma, we are committed to ensuring customer satisfaction while adhering to stringent health and safety standards. Please review our policy regarding returns, refunds, and exchanges below.

1. General Policy

Our policy strictly enforces a no returns or refunds rule unless the product is defective, damaged, or an incorrect item was delivered. This is due to the nature of our products, which include medicines and skincare items classified as non-returnable for health and safety reasons.

2. Damages and Issues

2.1 Inspection Upon Receipt

We encourage customers to inspect their orders immediately upon receipt. Any issues such as defects, damages, or incorrect items must be reported promptly.

2.2 Reporting Damages or Issues

If you encounter any issues, please contact us within 48 hours of receiving your order. You can reach us at aethiczdermaindia@gmail.com with the following details:

  • Your order number

  • A detailed description of the issue

  • Photographic evidence of the damage or incorrect item

2.3 Evaluation and Resolution

Upon receiving your report, we will evaluate the issue. If your claim is valid, we will take one of the following corrective actions:

  • Provide a replacement item

  • Issue a refund to your original method of payment

3. Non-Returnable Items

Due to health and safety regulations, the following items are non-returnable:

  • Medicines

  • Skincare products

  • Hair care products

  • Any personal care items that have been opened or used

Other items may also be deemed non-returnable at our discretion. For queries regarding specific items, contact us at aethiczdermaindia@gmail.com before making a purchase.

4. Exchanges

We do not offer exchanges for any of our products. If you receive a damaged or incorrect item, please follow the procedure outlined in Section 2 to resolve the issue.

5. Refunds

5.1 Refund Eligibility

Refunds are only issued if your claim for a damaged or incorrect item is approved.

5.2 Refund Process

Once your claim is approved, we will notify you and process the refund. Refunds will be issued to your original method of payment within 10 business days from the date of approval.

5.3 Bank or Credit Card Processing Time

Additional processing time may be required by your bank or credit card company before the refund reflects in your account. This timeline is beyond our control.

5.4 Follow-Up on Refund Status

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at aethiczdermaindia@gmail.com for assistance.

6. Contact Information

For any questions or further assistance regarding returns, exchanges, or refunds, please contact us at:

Email: aethiczdermaindia@gmail.com
Customer Service Hours: Monday to Saturday, 10:00 AM to 5:00 PM

We appreciate your understanding and cooperation with our policies. At Aethicz Derma, your satisfaction is our priority, and we strive to resolve any issues promptly and effectively.